A shop can't wait until Monday
Business hours are Monday to Saturday, 10:00 AM to 7:00 PM. Outside them, leave a ticket — it is the first thing opened in the morning.
Fastest for a counter that is stuck. Send a screenshot of the screen you are on.
+91 97898 93722For licences, invoices and anything with an attachment. We reply within one business day.
hello@techslideitsolutions.comCall
Business hours. Have your licence key ready — the application shows it under Settings.
+91 97898 93722Open a ticket
Tell us the licence key and what the screen showed, and we can usually find it without asking you anything else.
Fix it yourself, faster
The things support is asked about most, and what to do about each.
The receipt printer prints nothing
Check the printer assigned to this lane under Printing, and that the paper width there matches the roll. Each lane has its own printer settings, so a working lane next to it does not mean this one is configured.
The drawer does not match the Z report
Read the cash tab for the shift: cash in and out during the day is counted too, not just sales. If it still differs, the audit trail shows every no-sale drawer open and who did it.
An item scans at the wrong price
Prices come from the catalogue on the lane, and a promotion may be applying on top. Check the item, then Promotions for a rule covering it — the receipt names whichever one was applied.
A cashier cannot override a price
That is a role, not a bug. Overrides, voids and no-sale opens each need a role that permits them; change it under Staff, and the change itself is recorded.
How do I move the shop to a new PC?
Take a backup, install BillMart on the new machine, restore it, then activate with the same licence key. Contact support if the old machine is gone and the lane needs releasing.
Setup questions are answered in the documentation.
Ask for the thing you keep working around
Most of what shipped this year started as somebody describing a workaround on a support call. Tell us what you do today and what you would rather do — the specific version of that is worth more to us than a feature name.
Requests are read by the people who build the app, not filed in a separate inbox.
What gets asked for repeatedly is what moves up the board.
If we build it, we tell the people who asked.
Post a request
No account needed. We read every one.
BillMart is built and supported by TechSlide IT Solutions Pvt Ltd in Thanjavur, Tamil Nadu. For anything that is not about BillMart — contact TechSlideITS.